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November 26, 2014 Ashley Sutphin
If you’ve ever been anywhere associated with Disney, whether it was a theme park, a hotel or a cruise ship, you’ve likely seen the impeccable level of customer service each and every one of their team members provide. This level of service is likely one of the reasons this company is the global phenomena it […]
read moreNovember 26, 2014 Sherman Morrison
It almost goes without saying that the annual or semi-annual performance appraisal is one of the most maligned events in modern organizations. All you have to do is take a look at the titles of stories from various sources such as the following: Time to Scrap Performance Appraisals? (Forbes) Is it Time to Give Up […]
read moreNovember 26, 2014 Sherman Morrison
If you think that your company’s annual performance appraisal or review means you’re doing performance management, think again. Understanding how the two are different, and how they relate to each other, is a key learning point for today’s HR and talent management professionals. The problem of course, is that for the vast majority of employees […]
read moreNovember 22, 2014 Don Weobong
Few things in life produce more moans and groans in the workplace than the mind-numbing, fear-inducing ritual of annual performance reviews. In recent years, there have been calls for companies to free themselves from this burdensome practice. Download the free whitepaper on how Autodesk overcame this problem. 1. 45% of HR leaders do not think […]
read moreNovember 20, 2014 Sherman Morrison
For decades, the talk in HR and talent management was all about workforce planning. With the arrival of Big Data and analytics in the 21st century, however, that talk has shifted to workforce optimization. They sound similar, but in reality they’re substantially different, serve different purposes, and result in different outcomes. Both are needed, but […]
read moreNovember 20, 2014 Sherman Morrison
Whether it’s you as an individual employee, your department or your entire organization, your success is affected by your ability to take risks. In this sense, it’s important to understand the risk-taking profile of your company, your team and yourself. What you’re aiming for is intelligent risk-taking, which means having a process for making good […]
read moreNovember 20, 2014 Sherman Morrison
In a previous article, I laid out 9 steps that should be taken when conducting a workplace investigation. Every step of the process contains inherent risks and the opportunity to do something wrong that can have major legal repercussions. It’s important to get things right when conducting an investigation. If a lawsuit does occur, the […]
read moreNovember 20, 2014 Sherman Morrison
When someone makes a complaint to your department, it’s vital that it be handled swiftly and carefully. After all, no one wants to let a problem fester until it blows up into a costly lawsuit. A workplace investigation is your best chance to sort out what happened and give you the information you need to […]
read moreNovember 19, 2014 Ashley Sutphin
HR analytics is a phrase that just immediately conjures ideas of massive amounts of data, boring details, and a mundane process. We’re not going to argue that some of those notions may be accurate, but at the same time effective. Detailed and comprehensive HR analysis can provide you with the framework for a talent management […]
read moreNovember 18, 2014 Sherman Morrison
I’ve written in previous articles about how important it is that employees feel like they are valued members of tight-knit team. This can be accomplished through such practices as participatory decision-making that not only solicits input from employees, but actively engages them in taking that input from the divergent thinking phase into the convergent decision-point […]
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