Category Archives: Company Values

Back to Basics: Customer Service

April 15, 2015   

It’s all too easy to lose sight of some of the basic characteristics of what makes for a great workplace. One of those basics is customer service. If you’re in the talent management or HR department, you might think customer service doesn’t apply to you, but it does. Rather than the customer being external to […]

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Could You Fire a Family Member? Family Business Challenges.

March 25, 2015   

Could You Fire a Family Member? How to Handle Difficult Talent Management Challenges in Today’s Family Business Family business in America can’t be underestimated—these enterprises account for 50 percent of America’s GDP, 60 percent of employment in the U.S. and 78 percent of all new job creation. (Clark, 2014). It’s not just the U.S. where […]

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Now Trending: Service

March 2, 2015   

I’ve written three previous “Now Trending” articles on honesty, generosity, and accountability. These are important posts because what I’m doing is laying out a business agenda for the 21st century that hones in on the values that will sustain business well into the future. Who can forget the compelling depiction of the corrosive effects of […]

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Now Trending: Accountability

February 2, 2015   

Mention the word accountability in organizations today and you’re likely to get some uncomfortable fidgeting, maybe even some rolling of the eyes. Why is that? In part it’s because of how accountability is typically positioned in organizations – it tends to only get talked about when things are going poorly. When accountability is discussed within […]

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Diversity and Inclusion: Beyond Compliance

January 30, 2015   

I’ve written previously about Why Diversity and Inclusion Efforts Fail, and in that article I highlighted the importance of putting inclusion back into diversity and inclusion, because even though the formula D+I is difficult, D–I (diversity without inclusion) is a recipe for failure. What hampers many D&I efforts is a general unwillingness to go beyond […]

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Management Missteps

January 30, 2015   

You may have noticed that I’ve written two different articles that start with “Now Trending” in their titles – Now Trending: Honesty, and Now Trending: Generosity. I hope to write many more of these articles because I firmly believe that there are some key values that need to be embraced for businesses, organizations, and even […]

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Personality and Hiring: Introducing the Big Five

January 28, 2015   

How important is personality in the workplace? Think about how much time you spend at work. This is somewhere in the vicinity of a third of your time during the work-week, so yes, personality is important in the workplace. Perhaps it should come as no surprise, but a survey by digital learning designer Hyper Island […]

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Now Trending: Generosity

January 28, 2015   

I was recently at a yoga workshop and was surprised how much of the focus was on the concept of generosity. It was mentioned early on in the day, and I’m glad because then I had something to think about as I twisted and contorted my body in ways that will probably leave me sore […]

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Hack Your Way to HR Effectiveness

November 11, 2014   

The value and utility of a hackathon has been well-documented in the computer industry. They can last a day, several days, a week or even longer. The hackathon is a time for computer programmers to come together and work both intensely and collaboratively on solving some kind of computing challenge. Like a brainstorming session, the […]

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Facing a Culture Problem? Take a Look at the 7 Steps to Turn It Around

September 30, 2014   

We just covered the top 7 red flags that may indicate there’s a corporate culture problem in your organization. If you’re an employee, as pointed out, it may be easy to see these red flags and share your complaints, but what if you’re the actual leader? Since corporate culture is generally believed to start at […]

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