Category Archives: Trends

Managers as Coaches, Part II: How Coaches Listen

August 18, 2015   

I hope the first article in this managers as coaches series drove home the first important point I wanted to make, which is that coaching is the approach in which your managers should be trained to bring out the best of all employees. But if you’re like many, you may still be wondering exactly what’s […]

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Managers as Coaches, Part I: Why Coaching?

August 18, 2015   

As a talent management professional, you know how important it is to make sure the managers in your company have the skills to bring out peak performance from their direct reports. I’ve said it before and I’ll say it again here: Your middle managers are the key to your organization’s successful future, but they’re overburdened […]

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Measuring the Impact of a Contingent Workforce

May 19, 2015   

Today, more organizations than ever before are relying on contingent workers. By definition, a contingent worker is anyone who works for an organization on a non-permanent basis, but this only tells part of the story. Indeed, understanding the impact of contingent workers can be a challenge, since there are many different types of contingent workers […]

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Women in the Workforce: Recent Trends

April 15, 2015   

Actress Patricia Arquette, in accepting the Oscar for Best Supporting Actress at the 87th Academy Awards ceremony on February 22, said these impassioned words: To every woman who gave birth, to every taxpayer and citizen of this nation, we have fought for everybody else’s equal rights. It’s our time to have wage equality once and […]

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Back to Basics: Customer Service

April 15, 2015   

It’s all too easy to lose sight of some of the basic characteristics of what makes for a great workplace. One of those basics is customer service. If you’re in the talent management or HR department, you might think customer service doesn’t apply to you, but it does. Rather than the customer being external to […]

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Outrageous Excuses for Not Going to Work

April 2, 2015   

You’ve no doubt heard the classic student excuse for not bringing a completed homework assignment to class – the dog ate it. Kids say the craziest things, right? Well, adults can apparently say some pretty wild things too, especially when coming up with excuses for not showing up to work. I thought it was time […]

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Could You Fire a Family Member? Family Business Challenges.

March 25, 2015   

Could You Fire a Family Member? How to Handle Difficult Talent Management Challenges in Today’s Family Business Family business in America can’t be underestimated—these enterprises account for 50 percent of America’s GDP, 60 percent of employment in the U.S. and 78 percent of all new job creation. (Clark, 2014). It’s not just the U.S. where […]

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Now Trending: Service

March 2, 2015   

I’ve written three previous “Now Trending” articles on honesty, generosity, and accountability. These are important posts because what I’m doing is laying out a business agenda for the 21st century that hones in on the values that will sustain business well into the future. Who can forget the compelling depiction of the corrosive effects of […]

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Complexity and Simplicity in the Workplace

February 2, 2015   

There’s an interesting paradox to be explored in organizations between complexity and simplicity in the workplace. Organizational life in the 21st century is definitely complex. Leadership guru Peter Vaill calls this new environment “permanent white water,” and with good reason. The pace and nature of change has both become increasingly rapid and increasingly complex. It’s […]

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Now Trending: Accountability

February 2, 2015   

Mention the word accountability in organizations today and you’re likely to get some uncomfortable fidgeting, maybe even some rolling of the eyes. Why is that? In part it’s because of how accountability is typically positioned in organizations – it tends to only get talked about when things are going poorly. When accountability is discussed within […]

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