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What Can We Learn About Happy Employees and Customers From the Magical World of Disney?

November 26, 2014   

If you’ve ever been anywhere associated with Disney, whether it was a theme park, a hotel or a cruise ship, you’ve likely seen the impeccable level of customer service each and every one of their team members provide. This level of service is likely one of the reasons this company is the global phenomena it […]

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The How and Who of the Performance Appraisal Process

November 26, 2014   

In this continuation of exploring the performance appraisal process, I’m drilling down into the how and who that need to be taken into account. When it comes to the how of performance appraisal, there are six major categories of methods commonly used. Which one or ones you go with will depend on the specific, unique […]

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The Why and What of the Performance Appraisal Process

November 26, 2014   

I’m taking a closer look at the performance appraisal process because so many organizations are finding that the traditional approach simply doesn’t give them any value. But measuring and discussing performance with employees remains one of the surest pathways to greater organizations success. In this article, I’m going to lay out the why and what […]

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The Process of Performance Appraisal

November 26, 2014   

It almost goes without saying that the annual or semi-annual performance appraisal is one of the most maligned events in modern organizations. All you have to do is take a look at the titles of stories from various sources such as the following: Time to Scrap Performance Appraisals? (Forbes) Is it Time to Give Up […]

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The Difference Between Performance Management and Performance Appraisal

November 26, 2014   

If you think that your company’s annual performance appraisal or review means you’re doing performance management, think again. Understanding how the two are different, and how they relate to each other, is a key learning point for today’s HR and talent management professionals. The problem of course, is that for the vast majority of employees […]

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